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Last modified by Amicus Wellness FLAGs Admin on 2025/12/17 12:34
From version 1.2
edited by Amicus Wellness FLAGs Admin
on 2025/12/17 12:34
Change comment: There is no comment for this version
To version 1.1
edited by Amicus Wellness FLAGs Admin
on 2025/12/17 08:45
Change comment: There is no comment for this version

Summary

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1 -This feature is for **doctors, clinics, and hospitals** that want to offer **fast, WhatsApp-based appointment booking** connected to the doctor’s/ clinic's or hospital's **Google Calendar**, with **upfront payment** to reduce missed appointments.
2 -
3 -== (a) The problem being addressed ==
4 -
5 -Appointment booking is often slow and frustrating:
6 -
7 -* Patients call or message many times before getting a slot
8 -* Staff spend time checking calendars manually
9 -* Patients forget appointments or change plans
10 -* Clinics lose revenue due to **no-shows**
11 -* Urgent cases don’t get triaged early, because the booking process is not smooth
12 -
13 -== (b) How Amicus solves it ==
14 -
15 -Amicus turns appointment booking into a simple WhatsApp conversation:
16 -
17 -=== Step 1: Check availability instantly ===
18 -
19 -* The patient chats with the clinic’s WhatsApp chatbot
20 -* The chatbot checks the doctor’s Google Calendar in real time
21 -* Available time slots are offered immediately
22 -
23 -=== Step 2: Confirm only after payment ===
24 -
25 -* (((
26 -Once the patient picks a slot, they are prompted to pay using:
27 -
28 -* **M-PESA**
29 -* **Pesapal**
30 -* **PayPal**
31 -)))
32 -* Only **paid** bookings are confirmed and reserved in the calendar
33 -
34 -=== What happens next (important benefits) ===
35 -
36 -* The patient receives confirmation and reminders
37 -* The clinic gets a clean schedule with fewer last-minute surprises
38 -* If your clinic wants, the bot can collect a few basic pre-visit details (reason for visit / symptoms) to help triage and prepare better
39 -
40 -== (c) Value proposition (cost, convenience, collaboration, Ubuntu) ==
41 -
42 -=== Cost & business value ===
43 -
44 -* Clinics reduce lost time and income from missed appointments
45 -* Upfront payment can lead to a major reduction in no-shows (because a paid slot is taken seriously)
46 -* Staff workload reduces because availability checks are automated
47 -
48 -=== Convenience ===
49 -
50 -* Patients book in minutes on WhatsApp
51 -* No back-and-forth calls, no long waiting, no confusion
52 -
53 -=== Collaboration ===
54 -
55 -* The doctor’s real calendar stays the “single source of truth”
56 -* Admin staff can focus on patient care instead of repetitive scheduling work
57 -
58 -=== Ubuntu / communal support ===
59 -
60 -* Clinics can optionally connect patients to additional support services (follow-ups, reminders, care programs) so care becomes more consistent, not one-time.