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Last modified by Amicus Wellness FLAGs Admin on 2025/12/17 12:34
From version 1.1
edited by Amicus Wellness FLAGs Admin
on 2025/12/17 08:45
Change comment: There is no comment for this version
To version 1.2
edited by Amicus Wellness FLAGs Admin
on 2025/12/17 12:34
Change comment: There is no comment for this version

Summary

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1 +This feature is for **doctors, clinics, and hospitals** that want to offer **fast, WhatsApp-based appointment booking** connected to the doctor’s/ clinic's or hospital's **Google Calendar**, with **upfront payment** to reduce missed appointments.
2 +
3 +== (a) The problem being addressed ==
4 +
5 +Appointment booking is often slow and frustrating:
6 +
7 +* Patients call or message many times before getting a slot
8 +* Staff spend time checking calendars manually
9 +* Patients forget appointments or change plans
10 +* Clinics lose revenue due to **no-shows**
11 +* Urgent cases don’t get triaged early, because the booking process is not smooth
12 +
13 +== (b) How Amicus solves it ==
14 +
15 +Amicus turns appointment booking into a simple WhatsApp conversation:
16 +
17 +=== Step 1: Check availability instantly ===
18 +
19 +* The patient chats with the clinic’s WhatsApp chatbot
20 +* The chatbot checks the doctor’s Google Calendar in real time
21 +* Available time slots are offered immediately
22 +
23 +=== Step 2: Confirm only after payment ===
24 +
25 +* (((
26 +Once the patient picks a slot, they are prompted to pay using:
27 +
28 +* **M-PESA**
29 +* **Pesapal**
30 +* **PayPal**
31 +)))
32 +* Only **paid** bookings are confirmed and reserved in the calendar
33 +
34 +=== What happens next (important benefits) ===
35 +
36 +* The patient receives confirmation and reminders
37 +* The clinic gets a clean schedule with fewer last-minute surprises
38 +* If your clinic wants, the bot can collect a few basic pre-visit details (reason for visit / symptoms) to help triage and prepare better
39 +
40 +== (c) Value proposition (cost, convenience, collaboration, Ubuntu) ==
41 +
42 +=== Cost & business value ===
43 +
44 +* Clinics reduce lost time and income from missed appointments
45 +* Upfront payment can lead to a major reduction in no-shows (because a paid slot is taken seriously)
46 +* Staff workload reduces because availability checks are automated
47 +
48 +=== Convenience ===
49 +
50 +* Patients book in minutes on WhatsApp
51 +* No back-and-forth calls, no long waiting, no confusion
52 +
53 +=== Collaboration ===
54 +
55 +* The doctor’s real calendar stays the “single source of truth”
56 +* Admin staff can focus on patient care instead of repetitive scheduling work
57 +
58 +=== Ubuntu / communal support ===
59 +
60 +* Clinics can optionally connect patients to additional support services (follow-ups, reminders, care programs) so care becomes more consistent, not one-time.